Santa's Grotto

Santa's Grotto

Not just a grotto but a great experience to be had in Norwich, Norfolk!

Santa has come to Norfolk and he has a grotto at Highway! To get to his Grotto you'll need to take a magical journey through the lands of ice and snow, meeting many artic creatures on the way. Finally enter the Grotto to meet Father Christmas, tell him how good you've been all year and what you'd like for Christmas and receive a free gift to take home with you.

Open daily from the 25th November.

£6.95 per child

Please note, to avoid lengthy queues we will be booking 1 hour time slots, once a time slot is full the next available time slot will be offered. Limited spaces in each time slot are available for pre-booking by calling 01508 494665 (please note payment is required when pre-booking), the remaining time slots are bookable in-store only, on the day.

Santa's Grotto Opening Times

From 25th November:

From 2nd December:
Sunday - Friday

From 11th December:
Monday - Friday

18th - 23rd December
Christmas Eve


10:30 - 16:30

10:30 - 16:30
09:00 - 17:00

10:30 - 17:00
09:00 - 17:00
10:30 - 16:30

09:00 - 17:00
10:30 - 15:00

Saturday 9th & Sunday 10th December NOW FULLY BOOKED, limited spaces in each hour slot for walk ins.

Please note: Santa is very popular at the weekends, this means that ticket sales will close early once all the times slots are full, this time will change depending on how busy the day is, please get to the store early to make sure you are not disappointed.


Frequently Asked Quesitons

I’ve booked on the phone, do I need to queue to get my tickets at the till?
No, please join the grotto queue at the start of your alloted time slot and your name will be checked off a guest list.

If I pre-book by phone can I pay on the day?
No, if you pre-book by phone you will be asked to pay as part of the booking confirmation, this also means you won't have to queue when you arrive.

Where do I buy tickets for the Grotto?
Tickets can be purchased from the signposted till point in the corner of the Garden Centre, you will be offered the next available time slot.

Will I be seen within my time slot?
You should be seen within the time slot given to you, this gives time for queuing and your walk through the North Pole, however during very busy periods the time in the queue may be longer than this.

Can I start to queue before my time slot starts?
To make it fair to all customers we ask that you only queue during your time slot, this will limit the time queuing for everyone.

Can I take photos?
Tickets can be purchased from the signposted till point in the corner of the Garden Centre, you will be offered the next available time slot.

Where do I buy tickets for the Grotto?
Santa loves to have his photo taken so please take photo’s to remember your special day, we also love to see the photos so if you would like to share please @highwaygardenandleisure or #hwchristmas on Facebook.

Is the grotto suitable for all ages? And is the price the same for all ages?
Santa has made sure the elves have prepared presents for all ages of children, each child is £6.95, grown-ups are free.


Santa's Grotto Gallery

North pole
North pole owl
north pole polar bear
north pole polar bears
Father Christmas juggling snowballs
Father Christmas thinking
North Pole snowman
Snowy scene
Santa's workshop at the North pole
Santa with his reindeer
Santa's sleigh
Elves in Santa's workshop
Santa's elf making toys
Santa's Elf organising Christmas prep
Santa's Elf wrapping presents
Santa's Elf relaxing with a gift from Santa
Father Christmas
Santa filling a stocking
Santa warming his hands on the fire
Jolly Santa Ho Ho Ho
Santa giving a present


Latest Reviews


Other Events

If you'd like to make more of your trip to Santa's Grotto then why not come along on a day when Santa's Reindeer are also at Highway? Or, if you're an early riser then Breakfast with Santa may be perfect for you and your child, which includes a cooked breakfast and a visit to Santa's Grotto.

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